We promise your money back if the item you received is not as described, or if your item is not delivered. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

1. Contact Seller
Go to your order history and select the item. Discuss the issue with the seller and see possible solutions.

2. Apply for Parts

If you received products, but defective / broken, after contacting, we will find the problem parts, then you will get a parts for free. For very expensive parts, should be replace it with defective or broken parts.

3. Apply for Refund

If not accept the parts solutions, you can return the products and get full refund after contacted seller.